The Grosvenor
Buckingham Palace Road, London, SW1W 0SJ
How to Book and Cancel - The Grosvenor
What happens if I need to cancel my booking?
If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Will my credit card be charged when I book?
If you have not found an answer to your question here, visit the Help page or contact us
Policies at The Grosvenor
Child policy
- Children upto and including the age of stay free.
- Children over the age of are charged as adults.
Check In / Check Out
- You may check in from 14:00
- You must check out by 12:00
Accepted credit cards
- Visa /
- Maestro /
- American Express /
- MasterCard /
- Diners Club
Important! Policies may vary from these depending on you room, date & rate selection. Please check the room information when booking.
Deposit Policy:
No deposit will be charged.
Internet Policy:
Wireless internet is available in the hotel rooms and charges are applicable.
Pet Policy:
Pets are not allowed.
Parking Policy:
No parking available.
Extra Charges Policy:
VAT is included.
Service charge is included.
City/tourist tax is not applicable.
Child Policy:
All children are welcome.
One child under 12 years stays free of charge when using existing bedding.
There is no capacity for extra beds/cots in the room.
Cancellation Policy:
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
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