Ramada Plaza Gatwick

very pleasant stay (97500417)

Clean room, good power shower, nice breakfast

Windows couldn't open

Food was good,Drink prices high. would have appreciated advance infomation on 14 day car parking holiday period. If this service ia available then we will definately continue to use your hotel. (97113096)

QUIET -WELL FURNISHED -GOOD TELEVISION FACILITES

the cost of the food and drinks were too expensive (97635665)

the room wqas very clean and of a good size

The noise from other guests along the landing

I was apprehensive about booking this hotel due to some very negative reviews on the website, but due to short notice and availabilty of other accommodation in the area, I had little choice. I was pleasantly surprised by the attitude of the staff and the accommodation. Although a little old fashioned by today's standards, the rooms and general areas were clean and well looked after, although the decor was a little tired. (97319129)

Helpful staff, meals available in the bar till 10.30.

Entrance from the roundabout is not easy to find as it is not clearly signposted as the Ramada. The sign just says hotel entrance and the building is not easily seen from the road and it is an awkward turn off into the hotel car park.

Gym and pool area very small and in need of upgrading, this was not reflected in hotel advert, hotel very expensive for what you get. This Hotel is advertised as Airport Hotel but is quite a difference away, this is not reflected in the price. (97706766)

comfortable hotel

food disappointing. evening meal small portions and overpriced. breakfast disappointing, scrambled eggs cold, asked for some fresh, waited about 10mins and cook produced a runny substance which would have given us salmonella. complained at the time.

Unfortunately the hotel was having boiler problems so we did not have hot water to shower with in the morning, not a very pleasant experience. Other than that the room was clean, beds were comfortable and the staff were very nice. The location is close to Gatwick and easy to find. It was worth paying the extra fee for breakfast. (97668684)

Good Location close to Gatwick easy to find. Room was clean

Didn't have coffee or tea making equipment in the room and there was a 10 pound minimum charge for a pot of tea through room service.

Good hotel, love to stay again. (97847240)

Very nice... TV a bit complicated

no wireless internet

No overall comment. (97382441)

Clean, tidy and professional staff. Room was a decent size and comfortable. Breakfast in the restaurant was good.

Although I did not use room service the cost of the meals seemed expensive.

Excellent overall, only a slight problem on checkin due to a Maestro card. Sorted out eventually but at 10pm after a 16 hour day it would've been nice if the check-in clerk had been more switched on. (97902541)

Clean and fresh room, very quiet indeed. All the facilities you need in a room, even a flatscreen television.

Apart from the heating/generator noise which ruined my nights sleep, the hotel was clean, had good fascilities and parking with a good gym/leisure fascility. The staff were very helpful and polite. Unfortunately never had chance to eat there but the menus looked good. (97094311)

good staff, clean hotel and room, good gym facility, value for money good parking.

I stayed in a top floor room in your gatwick hotel and even with the heating turned as low as it could go it was uncomfartably hot, also it sounded like some kind of generator was going all night and this made my nights sleep extremely uncomfortable.

No overall comment. (97424783)

Excellent clean rooms, friendly staff

No smoking rooms

No overall comment. (97776734)

Professional and curtious staff and clean room

Heating was not working properly. Room a bit chilled

A STAY TO BE RECOMMENDED (97863997)

EXCELLANT SERVICE AND VALUE

very comfortable exactly what you need for a short stay (99369632)

convenience to airport friendliness of staff overall quality of room

No overall comment. (99211218)

Well presented, functional and clean. All facilities working.

Only one chair and needs 2 especially if 2 or more people ordering room service then would make eating difficult.

Quite poor. Certainly will not stay there again. Will think twice before using any Ramada thanks to our experiences at the Gatwick Ramada Plaza. Very disappointing. (97299357)

Clean. Large room

Aircon worked poorly. Room had an odd smell. Fire doors and entrance doors are very inconvenient to people who have baggage, who are precisely the type of people who tend to visit hotels. The hotel shuttle was highly unreliable.

Very clean hotel with friendly, helpful staff. Room quiet, with no traffic noise. Good facilities. Restaurant was full, so had to eat in the bar, but food was good. Should book a table for dinner next time. The only minus point was the charge for airport transfer - other hotels and B&Bs include that for free! (99023683)

Quiet - no traffic noise; friendly staff; clean hotel; non-smoking.

Noisy air conditioning fan.

No overall comment. (99924295)

Clean, good facilities & Location

Felt the hotel restaurant was fine for breakfast but rather disappointing for dinner. (99421626)

The room was very quiet.

the hotel is in fair reach of gatwick airport which was our reason for booking.The hotel was great apart from lack of small maintenance problems and non thorough cleanliness of chair in room. (99404707)

very modern hotel with a relaxed atmosphere,with good leisure facilities.

after several minutes of being in the room,soon noticed that the bathroom door handle was broken.also one of the chairs in the room had dried food or something unpleasant left on the armrest.

No overall comment. (99665130)

Room service food very good

Big queue at check-in

I booked a double bed on line and got a a room with two singles. I also got an excuse for that. Something about too many computer inputs. The wait to check in and check out, to mail letters, anything was (99255988)

The room was too hot and no one would fix it or give me another room. They brought me a fan. There were no facial tissues. The box was empty. The phone in the room could not be used to make international calls so I had to call the front desk to make a call.

OK -- nice enough -- and quiet for an airport hotel! (99375355)

The fitnesss center hours are not flexible enough for an airport hotel -- where many travellers are on extreme schedules

No overall comment. (99959367)

Clean the staff were friendly.

Too hot in the rooms.

The hotel is of a high standard and being right on the North Terminal is a high plus, which is the main reason we have stayed here before, particularly so for early departures and late arrival of flights. The foyer and lobby areas areb impressive for an out of London hotel and the restaurants and bars are excellent with staff extremely attentive to customer needs. (99061879)

Our room was functional, comfortable and spacious.

The refrigerator was not working so I couldn't get a cold drink within the room - I didn't inform the reception desk until the next day as I was tired after a long day travelling also it wasn't a major problem. However, I did pass it over to reception on checking out the next morning, to ensure it was rectified before the next customer came.

I would recommend this hotel to everyone, even for more than 1 or 2 nights. My stay was like I thought it will be. (99063744)

The rooms are quite big and very nice, the breakfast is good and the staff was friendly. I can say that because I stayed in 4 different hotels arround Gatwick in the last 6 months and I would always recommend the Ramada. Even the Prices on the weekend are for UK cheap

The swimming pool had too much Chlor inside. We had for two people less towels after the first day and the Internet in the room wasnt working, but the staff was very helpfull and solved everything immediately.

The staff were both helpful and cheery. The facilities were very good for unwinding and relaxing, i.e. hot tub, swimming pool, etc. The restaurant service was also very good and included a buffet breakfast and a dinner menu with something for everyone. (99183834)

The location - easy access to Gatwick Airport and Crawley town centre.

We would definately use this hotel again and would be interested to know if they do parking packages with overnight accommodation as we sometimes fly from Gatwick but live in Cardiff. (99324759)

The overall feel of the hotel was clean and bright. Rooms were comfortable and we were able to control the heating ourselves so the room didn't get too hot which is usually the case with a lot of hotels. Reception staff and waiting staff were all very courteous and ready to help. Overall, it was well worth the &69 for bed and breakfast for the two of us.

We would have liked the shower water to be a bit hotter. We were unable to alter the temperature so presumably it is pre-set at an average level to be safely used by everyone. However, this didn't detract anything from the overall comfort.

Guest towels smell awful. Please change laundries and get the towels cleaner and smelling clean too. Check in/out process is too slow. Clean rooms. Bill and Nancy Deiss (99716443)

No overall comment. (99334841)

Location

A quiet, spacious, comfortable room with contemporary decoration at a very rasonable price. Bar food of igh quality and, again, a fair price. (99092913)

Clean and bright

No overall comment. (99465295)

Cleanliness and friendly staff.

Very expensive internet connection which did not work properly. Very thin walls -- I had very noisy and obscene neighbors!!

The reception staff were friendly and the check in and out process was quick. The staff in the restaurant were attentive and friendly. The room was really clean and comfortable and we would definitely stay there when flying from Gatwick airport again. (99641675)

Really comfortable room, complimentary water/tea/coffee. Good breakfast selection

Ok for a stopover (99813202)

double bed too small; pillows and bed too hard