Best Western Premier Shaftesbury Hotel

Having stayed at other Best Western hotels, like the one in Edinburgh, this wasn't a patch on that experience. (99405454)

It was quite a nice and clean hotel - comfortable room, quite large. Its location is good, although not for where I wanted to be. Good shower.

The internet connection in the room wasn't working. Complimentary water wasn't where I was expecting it. Some staff very friendly, some quite unemotional and almost unfriendly. I guess it was a typical London hotel. Having stayed at other Best Western hotels, like the one in Edinburgh, this wasn't a patch on that experience.

No overall comment. (97481736)

Reception area and staff welcoming

Room very cramp and dangerous step on entry

No overall comment. (97389103)

Nice, newly renovated, stylish room

Some noice from the street - so I had to have the window closed during the night

The hotel is very central but has no atmosphere. Staff were ok but not best helpful when we arrived early and asked about early chek in. When we got in the room it was tiny with just enough room to get round the bed. Three long black hairs in the bath, not ours apart from that seemed clean. (97400578)

Central Position

Tiny Room, No early check in.

No overall comment. (97559452)

Central location, easy access to tourist attractions

This hotel is opposite Chinatown and a few minutes walk to Leicester Square. The tube is so easy easy to use and the nearest one was on Leicester Square. There are loads of restaurants and bars around and plenty of shops. It is also very close to Oxford Street. (97078806)

Very clean. Staff very helpful and polite.

Our room was very small.

Great location and rooms nicely decorated but small. Double room okay for single occupancy but tight for two. Internet never works in the rooms (but you get Wi-fi in the (tiny) lobby. This is a 100% non-smoking hotel, incl. in all the rooms. (97670260)

Great location, especially for night life (theaters, restaurants). Room nicely decorated (but small ! )

Several stays in this hotel and internet NEVER works in the rooms. Staff was helpful but seems to be or recurrent or permanent problem which Management or owner doesnt' care about it ! Cost of breakfast.

Hotel was good value for money and perfectly postioned within theatre land and close to piccadilly circus tube station. Room was comfortable, modern and contained all that you need for a short stay. Size of the room was just right for one person but it would have been a bit of squeeze for two. Television within bathroom wall was a quality touch but unfortuunately mine did not work. (97716835)

excellent postion for surrounding attractions

Slight traffic noise

all staff very polite and helpful (97726885)

all. location most important

The hotel was in a superb location - close to all theatres and main attractions/night life and shopping. the staff were friendly and the room was comfortable with TV and Internet. (97193610)

Nice and comfortable.

The bathroom was fairly small and no bath

The aspect of the room. (97560046)

It was clean and modern, excellent value for money considering it is in the centre of London

The room was a little small.

No overall comment. (97587552)

Location

Good room. A one off human error spoilt the occasion . The champagne was not in the room on arrival as ordered. Otherwise the room was excellent and the loaction perfect. (97726776)

Location

They did not supply me with the champagne that came with the package. Error made at reception

Can't fault the hotel at all. Very clean room and public areas, friendly, courteous and helpful staff and the location was great for the event we were attending - 5 minutes walk away. Transport links were also very good with Leicester Square Tube station 5 minutes walk away. (97054539)

Location - good for tube links, good for shopping and nightlife, good for eating

BREAKFAST IS GOOD BUT EXPENSIVE LOCATION IS PERFECT CONCIERGE IS VERY HELPFULL ROOM MAKEUP IS FAST AND THOROUGH AIR CONDITIONG PROBLEM --IN A PARTY OF 4 ROOMS ; ONE HAD TO CHANGE ROOM,ONE HAD WATER LEAKING FROM A/C,TWO COMPLAINED OF NOT COOLING PROPERLY . SAVED A LOT OF MONEY BY BOOKING ON-LINE -- AT LEAST 50% WILL STAY HERE AGAIN (99288447)

LOCATION

AIR CONDITIONERS NEED CHANGING

No overall comment. (99666821)

Very central and accessible to all ammenities

Overall our stay at the hotel was pleasant, the staff were very polite and helpful, I would stay there again. (99339096)

The accommodation was very modern and had everything you needed in your rooms

The beds are very close to the dressing table and kettle

We did feel that our stay was spoilt by the noisy location. However, your very friendly and efficient staff moved us to another room for our second night. (99231416)

Room was well decorated; clean and comfortable.

Noisy location on first floor.

No overall comment. (99847766)

The hotel was quiet and the staff was very helpful.

No issues on this visit

Location was good for the theatre district. Staff were not attentive to our needs and were miserable! Check in/out was slow and I was asked if I had paid yet! Staff did not smile at all. The in room facilities were below expectations. Small bathroom, windows did not shut out enough sound, no hot water. Difficult to find from the outside as the signage was small/not obvious. (99221651)

Modern looking

Staff were miserable and unattentive. No hot water. Windows let far too much noise through for a London hotel. Room, including bathroom, was too small for the price paid.

Size of the room (99750388)

Location and free internet

Room is too small not spacious enough

No overall comment. (99487333)

Very comfortable bed; stylishly decorated room; friendly staff; hotel situated 30 seconds walk from Chinatown & Leicester Square!

Room was a tad on the small side; many of the TV channels did not work.

This hotel is so conveniently positioned. It is right in the heart of theatre land and only a few minutes walk to Leicester Square, Regents Street etc. I would highly recommend this hotel for anyone coming by train the stations are close by and therefore making access easy rather than you have to walk for ages with your luggage. The rooms are very clean and spacious (3304083732)

A very spacious room. We thought the fresh fruit in the bowl was a nice touch.

No overall comment. (99213991)

Friendly and helpful staff

No overall comment. (99964608)

Good location,nice refurbished room bit on the small side but very practical,friendly staff, for my leisure purpose of visiting london i couldnt fault it.

small room but you cant have it all

No overall comment. (99683484)

Location on Shaftesbury Avenue

Tiny, windowless room with a radiator that clanked and whooshed all night. Staff were unable to rectify this, or provide another room.

No overall comment. (3305379191)

Location

Room temperature too high

No overall comment. (3305476079)

central to London sights

Chiming Clock outside did not make sleep easy

très bon rapport qualité prix et situation idéale au centre de Londres (3305260197)

Ajout d'une imprimante au poste d elibre accès internet

I previously stayed here in April 05. My main reasons for choosing this hotel is for its proximity to the theatre district. The staff tries to accomodate, but fails. The North american adaptor in my room was not functional and had to wait 30+ minutes for a replacement that did not work. the staff could not tell me where to purchase a tourist power adaptor, nor did they have one available. for the location, this place is great - 99 pounds was fair, compared to other hotels ... if you're a single traveler, this place is fine. (3305232348)

proximity to theatre district and free wi-fi internet

concierge called me an off-license cab that got me lost and overcharged - not impressed

No overall comment. (3305190450)

Very handy for/close to theatres, clean and comfortable with efficient helpful staff

The hotel was extremey over-priced for the quality on offer. The check-in was extremely slow. One member of staff on the desk, who spent more time talking to other staff on the 'phone than dealing with a queue of customers. She showed no empathy or interest in her quests - we were in the way. The process took some 15 minutes, and there was only 1 other quest in front of me. The room (105) was next to the restuarnt down the road, and you could hear all the clatter going on - not something I'd expect for £239 for one night. the mini bar was a small firdge with noting in - other than water, and was not even cold. The room was small and airless. whilst it was clean, the carpets were clearly old and in need of replacement. Overall you are not even coming close to meeting customer expectations with the price tag. Dreadful value for money (3304951788)

Nothing

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