Waverley House Hotel

No overall comment. (108024300)

Good location

Room was very noisy, bad internet connection

The stay was short...I would come again. (97730694)

I found that the staff were pleasant and helpful...the room was clean and tidy ..there were plenty of refreshments ie tea,coffee, water etc. There was also air conditioning..bathroom was clean too.

No bad points during this visit. We had to pay for parking at another hotel which I had not been made aware of. There should be some parking concessions made.

No overall comment. (97684942)

Location

State of the room/bathroom

No overall comment. (97487668)

It was very clean and there were the little touches that you rarely see in hotels of calibre any more.

No overall comment. (97798028)

Good bathroom facilities, comfortable beds, excellent breakfast, proximity to British Museum and Oxford Street

decor of room/colour scheme - a bit depressing and dark

Very satisfying stay. Friendly, efficient, good breakfast, central location (97345298)

Friendly staff; central location; clean; comfortable.

Noise insulation between rooms could be improved.

Overall quite pleasant but for comment above and the curtains were not properly hung ie were not fixed at outside edge and one end hanging down. We did report these problems, but they werenot dealt with. Breakfast was OK but the evening meal was bearly edible! We only ate in once! (97055235)

The hotel was convenient, clean and comfortable. Staff were helpful and friendly. Friday morning breakfast staff very attentive.

The heating was on full blast and radiator thermostat broken off. If there had not been good air conditioning we would have baked!

No overall comment. (99729496)

excellent location and great, helpful staff

Decor of the rooms is very outdated

Very adequate hotel for a few nights stay while doing the sights of London. A great location for theatres, Covent Garden, and within walking distance of Euston Station. Also a tube station within 2 mins walk. Consierge very helpful. Would definately use again. (97227933)

Very clean and a great breakfast. Bottles of water in room a nice surprise.

Furniture a bit old and dated.

The hotel was in a good location with friendly and helpful staff and good decor. The only problem was that one of the beds had a very soft mattress (personal preference). With an excellent breakfast you were able to visit sites in the morning without worrying about sustenance! (97791576)

The staff were friendly and helpful, the room was large enough and the breakfasts were excellent (good start to touring in the morning).

One of the beds had a very soft mattress so wasn't very comfortable.

The stay was generally, good. However, in spite of the room being non-smoking since July, there was still a strong smell of cigarettes. (97632771)

It was clean, the bath/shower room was good. We were able to leave our luggage with the concierge until it was time for our train

The room smelled very strongly of cigarettes. There was a delay in the picture and sound on the TV. We tried to get breakfast in Dean's Brassiere on the Sunday morning, were told it was full and sent to the restaurant to be told it was full. We had to INSIST and were then grudgingly served. On the Monday morning, however, things were fine.

Staff were efficient and polite. We were able to leave our bag securely at the hotel both before we checked in and the following day prior to our return journey in the evening. Well stocked hospitality tray in the room. Beds comfortable, bathroom/shower clean though showing signs of age. Good location near a choice of eateries and pubs etc. (97544115)

The hotel was clean and well maintained and the position excellent for our needs.

The breakfast was adequate but pretty tasteless.

No overall comment. (97581188)

Good clean accommodation with very comfortable bed and sound proofing in the room, but a bit like 'Life on Mars' as a throwback to the 70s with the decor!

presence of air conditioning or not, proximity to the metro, restaurants in the hotel / area (99336291)

central. close to the metro

housekeeping

No overall comment. (97412271)

The sloping wall over the shower (room 518)

Breakfast service in the bisto was very poor (97077175)

I feel quite good during stay in your hotel and other hotels in UK. (99062192)

The hotel is not a very large one, but it is a comfort one. The cleaningness and the breakfast give me the very deep impression.

No skipper, free or reasonablly charged internet and comb etc. were supplied. These could be supplied at any hotels.

No overall comment. (99519648)

Very specious rooms

TV was old.

No overall comment. (99554202)

Service for Sunday breakfast was poor - very busy with only two people serving.

the desk staff gave clear information to questions about buses; they were well-informed and responsive. the hotel was well-run, efficient with good service. It was very well located for central London. it's compact size and lay-out gave it a comfortable friendly feel. It was good value for money. I will return (99667641)

the hotel's compact size gave it a friendly feel; it was well-run with good service

No overall comment. (99901228)

proximity to transport and my conference venue

room far too small, too hot, shower difficult to work - cold tap mpossible to turn on, selection of friut juice and cereal poor

comfortable bed , tv choice of channels poor very good breakfast no air conditioning means you either endure the heat or traffic noise . would like to have known room faced onto very busy road (99536776)

comfortable bed

noise of traffic abscence of air conditioning in bedroom

Nice room, excellent breakfast. (99888930)

Room was big enough, especially compared to other hotels in London.

I would not stay in a single room any more. (99973336)

The Location And Staff

Room was to small and bed vary small even when asked for double.

Overall, the stay was ok. (99346496)

Location

Room was a bit small, shower had a dodgy fitting

The staff was very nice and helped me plan days touring while my wife was in conferences. The location is TOPS! This is a great location close to the subway and thus very convienent to all of London. The local area has lots of resturants and shops and just five minutes away and you are in Covent Gardens with hundreds of shops and wonderful resturants. If you are arriving by Air into Heathrow, the subway from Heathrow via the Picidily Line will take you to Russel Square. I don't know how this could be more convienent. Arriving at Gatwick, take the Express Train to Victoria Station and walk to the subway station inside Victoria Station. Take the Victorial Line one stop to Green Corner and transfer to the Picidilly Line and take the subway to Russell Square. When you exit the Russell Square subway station at Russell Square Turn Left out of the station door and walk to Russell Square which is a park. Turn left again and walk two blocks to the hotel. (99342311)

The hotel is neat and tidy. An being an American accustomed to small European hotel rooms was plesantly surprised by the ample size of the room and bath!

Breakfast was good being a English Breakfast... But we stayed here exactly because we wanted a English hotel so it was as expected. The wireless internet access point is in the center of the hotel. Our room was at the end of the hall so we had intermittant connections with our laptops. If you wish to use you laptop, request a room near the center of the corridor.

lack of air conditioning on the hottest weekend of the year. not informed on arrival which is i hope why there were lots of 18x18 holes in the ceiling on the 3rd floor. (99715386)

cleanliness of hotel

communication breakdowns, i.e unsure of where to pick up news paper and also had breakfast in the wrong dinning area.

I requested a smoking room, as both myself and my partner are smokers. At no stage of the booking process was it declared that the hotel is actually completely non-smoking, this quite obviously affected our stay as we were there for a special occasion and were quite inhibited by this unstated policy. I would have chosen another hotel, had I known. (99509148)

The room was beautifully decorated

The facilities in the bathroom were shoddy, the toilet seat came loose and I fell off it. also when i hung a towel on the hook behind the door, the hook came loose.

I booked 3 x twin rooms for a Birthday weekend for a friend, but there was a vast difference between each room when we arrived. One was a normal twin, one was a larger room (with 1 double and 1 sinlgle bed), but the last room was a single only. We corrected this with the reception staff but the room we were finally given was obviously a single room with 2 single beds (the wardrobe was the giveaway as it was a single!) The staff were helpful with any problems and gave a us discount room error, but overall the rooms were clean and the breakfast was good. (99570019)

Good service - staff very helpful, offered to flag taxis when needed, luggage secure before check in/out.

Room accomodation not equal across 3 rooms.

Overall very good value for a central london hotel. Nice meals and snacks in the Deans Brasserie. (99802357)

Everything that we needed was there. Just because it was one night, you still expect certain things.We were given a room at the back of the hotel, which was quieter.The breakfast was extremly good value. We shall definitely return again.

The glass lift needs to be kept cleaner. More towels in bathroom.

No overall comment. (99067917)

Check in staff were helpful friendly most welcoming, I asked for a quiet room (I got one). Room clean , nice new towels.

My wife and myself thought the location of the hotel was ideal, short walk to Dominion Theatre, Oxford Street, Covent Garden and Leicester Square. Excellent value for money and breakfast was included which was also excellent. Would stay again and recommend this hotel. (99813861)

No overall comment. (99788749)

friendly staffs

poor facility, small bed, creaky floor, very old TV and furnicher, smell of food all around the building, definitely problem in ventilating system.

Good location but I would not stay there again (99472820)

Good Location, good breakfast

Hotel was grotty. Staff were unenthusiastic upon arrival and room was very very cold upon arrival.

It was ok, use it if there's no where better to try! (99091862)

Location, availability, staff were helpful & friendly.

It was expensive for what it was, some of the common areas were really dirty like the glass lift. The heating made a horrendous noise in the middle of the night. We didn't have dinner as the carvery meat was right next to the bar where people were smoking, the breakfast was ok but the hot food was not very warm!

No overall comment. (99214209)

The accomadation was adequate for our needs and central for where we wanted to go.There was a quick response from the staff when we bought thier attention to a problem.

The room was warm after we had turned on the heating but the bathroom was freezing withb no means to turn on the radiator.Fortunately for us we were only there for one night any more and we would have had to complain which we did in the first room we were allocated which the staff did change us to another room.