Andrew from Bristol, United Kingdom;GB (Family with older children) 09 March 2007
We asked the staff to help us but nothing was done - we will not be returning. (99974075)

The room was cold, there were no bedside tables and the desk which was in a dark corner was unusable as there was no table lamp.
Louise from Bath, United Kingdom;GB (Solo business traveller) 29 January 2007
No overall comment. (99815028)

Excellent
location,
friendly staff,
easy internet connection in the room
Thomas from Boonville, United States;US (Mature couple) 04 December 2006
No overall comment. (99792069)

Proximity to
Paddington Station
Room to
small, bed too
small, didn't have non-smoking room ready at check-in, too many stairs to lug bags up in order to get to lift.
Ross from Midlothian, United Kingdom;GB (Family with young children) 30 November 2006
I would have like to have knwon that the hotel I had booked was not in fact the hotel I was staying at. A source tells me that this happens all the time at this hotel - this is an absolute scandal - Watchdog here we come! (99810881)

We did not stay in the accomodation - we were moved to another hotel. I think there is a scam going on and will be in touch with the relevant authorities.
Daniel from Uppsala, Sweden;SE (Solo leisure traveller) 11 August 2006
Got a smoking room first night, and it was really smoking. The ventilation pumped the fumes from my neighbours into my room. No problem changing room the day after. Hotel gives decent value for money. Small, but functional rooms. (3305137442)
Nice bathroom,
friendly staff,
great location
Always lots of
people in the
reception waiting to check in
Emma from Ilminster, United Kingdom;GB (Young couple) 29 October 2005
A standard double is very small only one person can move around it at a time. There is no room for your suitcase. (2879454)

All of it - everytime we went near the recption
area people were complaining. In what they call a
standard double you could not get the ironing board up and stand next to it so you could iron.
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