Thistle Royal Horseguards

THE HOTEL IS A BIT DAUNTINGLY SMART WITH UNIFORMED DOORMEN AND CONCIERGE AND VAST MARBLED RECEPTION AREA. I FELT DISTINCTLY UNDER-DRESSED IN JEANS AND BOMBER JACKET. BUT TO BE FAIR THERE WAS NO SNOBBERY FROM THE STAFF AND OUTSTANDINGLY GOOD SERVICE CHECKING IN. RECEPTIONIST WAS FRIENDLY, WELCOMING AND EFFICIENT AND SHE ALSO OFFERED A ROOM UPGRADE ON ARRIVAL FROM 'DELUXE' TO 'EXECUTIVE' FOR £30, WHICH SEEMED GOOD VALUE. PITY ABOUT THE HARSH GAUNT LIGHTING IN THE BEDROOMS THOUGH. (99733446)

CLEAN, COMFORTABLE BED, PLENTY OF DRAWERS, GOOD WARDROBE, SPACE FOR LUGGAGE. ELECTRIC LIGHT FOR DO NOT DISTURB ETC WAS A GOOD TOUCH.

THE ROOM LIGHTING WAS JUST ROTTEN FOR A SO-CALLED EXECUTIVE ROOM. CANDLE STYLE BULBS WITH NO SHADES AND NO BEDSIDE TABLE LAMPS MEANT THERE WAS NO ATMOSPHERE TO AN OTHERWISE PLEASANT ROOM.

your hotel should use another taxi company i booked one for 1800 he as there at 1755 when we got in the metre was at £4.50 with a £2.00 call out charge the driver had started his metre long before he got to the hotel i have been told by the police cab office in london the call out charge for 2 people is £0.60 and not £2.00 (99387050)

very clean

The room was great and hotel in general, but the service in the lounge bar was very slow and very disorganised. (3304104226)

Clean and to high standard