The room was dark and dismal It was at the back of the hotel overlooking the fire escape and air con ducting. In the room was an air conditioning unit which was noisy and ineffective. The bathroom looked like a butchers shop with plastic curtains round the bath. Not what we expected from a top class London hotel with such a name. However the lounge bar,palm court was super with attentive staff comfortable chairs and subtle entertainment, a lovely way to end an evening in town. (97592604)