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ExcellentGlenalmond Guest House hotel ratinghotel rating

64 Massetts Road, Horley, Gatwick, RH6 7DS

What their guests say

Excellent
Overall rating from 37 reviews
Average
Felix from Blandford Forum, GB (Mature couple) 13 July 2008

With our wealth of travel experience throughout the world,we were not impressed. (97632520)

positive comments Convenient.
negative comments Poor value for money,particularly food and wine,house wine in a 2-3 star hotel at £15 a bottle is a rip off.B&B means breakfasst included,not a self service poorly provided meal at £8+ and toast & coffee at £3.50.we were not impressed with courtesy tpt.at £3 pp.The room was passable,but ancient small tv in this technical age is inexcusable
Good
Anonymous (Solo leisure traveller) 03 July 2008

No overall comment. (97031169)

Good
Anonymous (Solo business traveller) 27 June 2008

This was fine for a short overnight stay (108021680)

Excellent
Milton from Wichita, Kansas, US (Solo business traveller) 26 June 2008

Good to excellent Convenient (108010121)

positive comments Friendly Clean
negative comments Small room
Excellent
Crystal from Haleiwa, US (Young couple) 20 June 2008

No overall comment. (97734090)

Excellent
Lisa from Selkirk, MB, CA (Mature couple) 16 June 2008

Very nice. (97579401)

positive comments Very friendly people and excellent breakfast.
negative comments When your plane arrives early, you can't check in because no one was home. Check out time is a bit early when your plane leaves later.
Excellent
fiona from Portstewart, GB (Same sex couple) 09 June 2008

Welcoming and helpful yet intrusive for busy travellers to get in, get on and everything works smoothly. (99204455)

positive comments Excellent from booking to payment to breakfast to location and help by staff. Highly recommended to friends and colleagues. Will definately fly to Gatwick and use again.
Excellent
Brian from Risca, Gwent, GB (Family with older children) 02 June 2008

Clean and tidy is what everyone wants, no one should have to lower their standard of hygine when you stay in b&bs, guest houses or hotels, this accommadation met all what we wanted. owner made us welcome and told us the local layout, where and when to go. Our flight meant that we had to leave befor breakfast in the morning so can't comment on the food, but the eating area looked clean, tidy, bright and airy. (97022394)

positive comments Clean and tidy, owner friendly and made us welcome. near to the airport.
negative comments no dislikes
Excellent
david from dalgety bay, GB (Mature couple) 29 May 2008

No overall comment. (97234309)

positive comments Very friendly and welcoming couple. Honestly couldn't fault the hotel in any way. Going back to london in october and will be using this guesthouse again.
negative comments nothing.
Excellent
Steve from storm lake, US (Young couple) 13 March 2008

walking distacnce to a nice asian restaurant, 1500 pub (97408338)

positive comments it was great, good food good people and over all a great nights sleep the day before traveling back to the states
Good
Linda from St Helens Park, AU (Solo leisure traveller) 15 December 2007

The staff were friendly and helpful. The accomodation clean although I prefer to sleep in a double bed rather than a single. I unexectadly stayed for 3 nights which I found it was too far away from London but that was not the fault of the B&B. Although having said that it was easy to catch the train to London from the local train station. Breakfast was lovely. As a stopover on the way to the airport I can't fault it. (97767742)

positive comments The accomodation was clean in a nice area.
negative comments I asked for a taxi booking for 5.30am on the day i was leaving and it wasnt arranged. i had the forethought to ask for the taxi number and ended up phoning myself after standing out the front for half an hour after the appointed time
Excellent
Mary from McKinney, US (Solo business traveller) 11 November 2007

I was very pleased with the accommodations. The room was very clean and fresh. Everything was very tidy, and the hospitality was very friendly and considerate. There was a prompt taking to the airport. The food was great. The atmoshpere was friendly. I would definately stay again and recommend my friends to stay. I have been to other hotels overnight and I found them old and moldy, not even sure if the sheets were clean, but your accommodations were exceptional. Thank you for the opportunity to stay in such a lovely place. Mary from Dallas, Texas (97234036)

positive comments The friendly atmoshpere. The clean and tidy presence of the rooms and facility.
Excellent
Anonymous (Solo leisure traveller) 02 November 2007

No overall comment. (97636387)

Good
angelo from teignmouth, GB (Solo business traveller) 01 November 2007

No overall comment. (97181982)

Good
Sergio from LE CANNET, FR (Other) 30 October 2007

It was the first time I went to England. I was honestly expecting a higher standard for the price I paid but then I was told by an english friend who lives nearby that that's an entry price for the area I was in. Otherwise the owners were very friendly and helpful and that's a very important thing for a foreigner. (97333960)

positive comments The friendly attitude of the owners. The possibility to prepare a tea on the room.
negative comments Room was a bit too cold. I was waken by an alarm clock I did not set.
Excellent
Arleen from San Diego, US (Solo leisure traveller) 09 October 2007

No overall comment. (97400996)

positive comments Very nice staff, clean, attractive room, good service, great breakfast
negative comments No lift, long, steep staircase, small room
Excellent
paschal from gulfport florida, US (Mature couple) 09 October 2007

No overall comment. (97490614)

positive comments So comfortable and home like
Excellent
RICHARD from ROTHERHAM, GB (Solo business traveller) 09 October 2007

No overall comment. (97873018)

positive comments Very clean establishment, everything I required was at hand, extremely friendly staff / owners and a lovely breakfast!
Good
john from toronto, CA (Mature couple) 02 October 2007

No overall comment. (97338450)

Good
Martin from St.John's, CA (Solo leisure traveller) 13 July 2007

Good value for the money paid , considering that all taxes were included as well as a good full english breakfast.5 Minutes from Gatwick airport. Arrival after hours will cost a GBP 7 fare by taxi.A 5 minute walk into the little town will provide good dining even after hours( Chinese or Indian food).Overall a good option to saty for the traveler in transit.There is lounge one can use,if departure time is after the check out time at 10:30. (99167898)

positive comments Very friendly and helpful owners. Proximity to Gatwick airport a big advantage. Very nice breakfast and no other charges upon check out.Prompt transfer to airport.Clean and quiet room, although small ensuite bathroom( but this is not a minus, as it is to be expected in the UK)
negative comments Initially, upon arrival (22:00) there was no-one at the property to receive guests; instead a telephone outside the front door provided direct access to the owners and a code was provided to enter on the door lock to gain entry. Seemed impersonal, but the explanation provided the following morning was satisfactory.Small ensuite might be problem if there is more than one person occupying the room, but for one it is adequate.
Excellent
Anonymous (Solo leisure traveller) 10 July 2007

I called them from the courtesy phone at Gatwick airport when I arrived and they picked me up promptly, very friendly, and checked me into my room. Prior to that they had emailed me to confirm my time of arrival. As I had to leave early the next day before the shuttle was running, they ordered a taxi for me. My stay was very short, but I would stay there again if I needed a stop-over accomodation. (99421855)

positive comments Comfortable room, quiet and peaceful after the stresses of travel. Friendly staff.
negative comments As my departing flight left early and I had to be at the airport by 7:15 am, I missed out on the breakfast that was included in the cost of the room. It would have been nice if the breakfast was served earlier - ie starting at 6:30 am instead of 7:30 am for travellers that have to get up and out early.
Good
shirley from Whitby, Ontario, CA (Solo leisure traveller) 06 July 2007

Everything was good but I was not sure that there was anyone available 24/7. There was an emergency number to call if you had a problem during the night and staff seemed to arrive back around 7 am. (99341506)

positive comments very clean room and good sheets
negative comments no hairdryer was my only negative item.
Excellent
Richard from Allen, US (Family with older children) 05 July 2007

We enjoyed our stay. It is owned by a husband and wife. Along with their staff member, they tried very hard to please us each time we had a need. They were very friendly. The house is extremely clean, and we felt safe. It is a great value. The included breakfast was excellent - eggs, Canadian bacon, toast, cereal, fruit, sausage, and more. The house is located close to Gatwick Airport. We stayed at the house, needing a place before we flew out. It was ideal for our needs - they even gave us a ride to the airport. (99426878)

positive comments Excellent customer service
Good
Normand from Medicine Hat, Alberta, CA (Solo leisure traveller) 23 June 2007

No overall comment. (99260072)

negative comments the bed is too small
Excellent
Anonymous (Family with young children) 14 June 2007

Would use this B&B again - whole family were pleased with the service. Liked the phone call the night before arrival to check details with us. (99105093)

positive comments Not may frills but excellent service - good breakfast.
Excellent
Alastair from London, Ontario, CA (Solo leisure traveller) 28 May 2007

I chose this guest house for its proximity to Gatwick, and forthe high customer ratings. It did not disappoint. (99407050)

positive comments Easy access to airport (Gatwick), nice and tidy, friendly people
Good
Anonymous (Young couple) 27 May 2007

Close to airport, handy courtesy car service. Friendly staff. (99788585)

positive comments nice conservatory for breakfast
negative comments Mattress uncomfortable, could do with a new, rather firmer, less lumpy one.
Excellent
Anonymous (Other) 24 May 2007

Telephoned to confirm booking and likely arrival time before leaving home - good to know you are expected and that booking has gone through. Greeted on arrival by name. Rooms simple but very clean and tidy with all that we needed. Located very close to Horley town centre - lovely small town with friendly residents and plenty of places to eat. Were able to leave car and walk to station to catch train for London - trains ran about every 30 minutes. Full english breakfast served in sunny conservatory accompanied by friendly chat with owners and other guests. (99744090)

positive comments Friendly relaxed atmosphere
Good
David from St Albans, GB (Solo leisure traveller) 22 May 2007

No overall comment. (99368308)

Excellent
Yasmin from St Sampsons, GB (Solo business traveller) 18 May 2007

I'd be happy to visit again, staff & owners very friendly. I prefer staying in a home setting, not a formal, faceless hotel. This fitted that discription. (99034401)

positive comments very home-from-home
negative comments room was teeny bit small, but very comfortable
Excellent
Edward from Augusta, United States;US (Mature couple) 14 May 2007

No overall comment. (99622743)

positive comments Clean, cheerful, pleasant facilities, helpful staff, convenient to airport, dining available nearby at historic old inn Six Bells
Good
Anonymous (Solo business traveller) 08 May 2007

No overall comment. (99284724)

positive comments Good Space, comfertable bed
negative comments Cramped bathroom
Excellent
Anonymous (Solo business traveller) 05 May 2007

No overall comment. (99473772)

positive comments cosi cledan room
Excellent
Heather from Livingston, GB (Mature couple) 05 May 2007

The staff are friendly, provided a good cooked breakfast, and obliged us by a free airport transfer outwith their normal scheduled times. (99764512)

positive comments It is clean, comfortable, well maintained, close to gatwick airport.
Excellent
Anonymous (Mature couple) 25 April 2007

Service was excellent (99291225)

Excellent
J from Burnley, UNITED KINGDOM;GB (Group of adult friends) 06 February 2007

the staff food and all amenities were of a very high standard (99098875)

positive comments everything
negative comments nothing
Good
Anonymous (Solo business traveller) 15 October 2006

No overall comment. (99232515)

positive comments Reasonably good for money. Proximity to Gatwick airport, 5 minutes by taxi, is a distinct advantage
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